Technical Support Engineer

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Jobgether is seeking a Technical Support Engineer to provide advanced technical support for enterprise clients in finance and accounting environments. The role involves troubleshooting complex issues, implementing solutions, and ensuring smooth operation of critical systems. The ideal candidate will have strong scripting and SQL skills, proficiency with modern development tools, and excellent communication skills.

Key Highlights

Troubleshoot complex technical issues

Implement solutions and automate recurring solutions

Collaborate with Product and Engineering teams

Key Responsibilities

Troubleshoot, resolve, and escalate complex technical issues for enterprise clients

Deploy and debug software stacks locally

Implement one-time fixes and assist in automating recurring solutions

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Technical Skills Required

Scripting SQL Git Docker Command-line interfaces Zendesk Grafana

Benefits & Perks

Fully remote or hybrid working arrangements

25 days paid holiday plus bank holidays

Birthday off and flexible leave policies

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Nice to Have

Interest in crypto

Experience in finance-related products

Prior startup experience

Job Description

This role offers a hands-on opportunity to provide advanced technical support for enterprise clients in finance and accounting environments. You will troubleshoot complex issues, implement solutions, and ensure smooth operation of critical systems, collaborating closely with engineering, product, and customer success teams. The position emphasizes problem-solving, automation, and technical mentorship, making it ideal for individuals who enjoy balancing client interaction with deep technical work. You will contribute to improving internal processes, provide feedback to shape product development, and help maintain the reliability and integrity of client operations. The environment is fast-paced, dynamic, and collaborative, with a strong focus on continuous learning, technical excellence, and delivering exceptional customer experiences.

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