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Technical Customer Support Analyst

Canada
Full Remote
This Job is No Longer Active This position is no longer accepting applications
AI Summary

Deliver exceptional technical support to higher education clients, troubleshoot and solve problems, and contribute to the ongoing success of our clients. This role requires a balance of technical skills, business acumen, and customer service expertise. The ideal candidate will have experience with SQL, Oracle PL/SQL, and Ellucian Banner.

Key Highlights
Triage, investigate, and manage technical customer support requests
Implement enterprise software customization requests via established Millennium development framework
Develop, maintain, and troubleshoot web-based, database-driven systems
Key Responsibilities
Triage, investigate, and manage technical customer support requests through to resolution, ensuring client satisfaction
Implement enterprise software customization requests via established Millennium development framework, primarily through SQL queries or PL/SQL coding
Develop, maintain, and/or troubleshoot web-based, database-driven systems, with an emphasis on the database layer

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Technical Skills Required
SQL Oracle PL/SQL Ellucian Banner ASP.NET Visual Studio
Benefits & Perks
Collaborative and mission-driven work environment
Fully remote work model
Opportunities to work with leading institutions and make a meaningful impact on higher education
Growth potential within a fast-paced and innovative team

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Nice to Have
Experience with Millennium FAST
Experience working directly with stakeholders in the University and/or College level higher education space
Exposure to ASP.NET and Visual Studio

Job Description

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

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Job Overview
Posted Feb 10, 2026
Employment Full-time
Experience Associate
Location Canada
Category Programming
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