Senior Service Delivery Manager - SAP Utilities (Remote)

Jobgether • South Africa

Remote

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AI Summary

Spearhead SAP and non-SAP Utilities support operations using a hybrid delivery model. Manage daily operations, ensuring service quality, SLAs, and client stakeholder relations. Requires IT background, experience with distributed teams, and German/English proficiency.

Key Highlights

Manage end-to-end delivery of SAP Utilities support services.

Serve as the primary point of contact for client stakeholders.

Lead and coordinate cross-functional teams located onsite and offshore.

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Key Responsibilities

Manage end-to-end delivery of SAP Utilities support services across onsite and offshore teams.

Ensure consistent service quality and performance aligned with SLAs and KPIs.

Oversee incident, problem, change, and release management processes.

Manage small projects and changes of IT technical implementations.

Serve as the primary point of contact for client stakeholders.

Conduct regular service reviews and performance reporting.

Build strong relationships with business and IT teams.

Lead and coordinate cross-functional teams located onsite and offshore.

Ensure adherence to contractual obligations and internal compliance.

Identify and implement process improvements and automation opportunities.

Technical Skills Required

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Benefits & Perks

Flexible working hours

Fully remote opportunity

Potential for project extension

Opportunity to lead a diverse team

Access to career development opportunities and training

Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Service Delivery Manager - REMOTE. In this role, you will spearhead the support operations for SAP and non-SAP Utilities systems while leveraging a hybrid onsite/offshore delivery model. Your leadership will be crucial in managing daily operations, ensuring compliance with service quality and SLAs. You will work closely with client stakeholders and global delivery teams, requiring exceptional communication skills and an IT background. Experience in managing distributed teams across different geographies is essential for success in this role.

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