Senior Service Delivery Manager

Jobgether • Emea

Remote

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AI Summary

Lead support operations for SAP and non-SAP Utilities systems. Manage daily operations, ensure compliance with service quality and SLAs. Work closely with client stakeholders and global delivery teams.

Key Highlights

Manage end-to-end delivery of SAP Utilities support services

Ensure consistent service quality and performance

Oversee incident, problem, change, and release management processes

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Key Responsibilities

Manage end-to-end delivery of SAP Utilities support services

Ensure consistent service quality and performance

Oversee incident, problem, change, and release management processes

Serve as the primary point of contact for client stakeholders

Conduct regular service reviews and performance reporting

Technical Skills Required

SAP Utilities ITIL processes Jira or Service Now

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Benefits & Perks

Flexible working hours

Opportunity to work fully remote

Potential for project extension

Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Service Delivery Manager - REMOTE. In this role, you will spearhead the support operations for SAP and non-SAP Utilities systems while leveraging a hybrid onsite/offshore delivery model. Your leadership will be crucial in managing daily operations, ensuring compliance with service quality and SLAs. You will work closely with client stakeholders and global delivery teams, requiring exceptional communication skills and an IT background. Experience in managing distributed teams across different geographies is essential for success in this role.

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