Abnormal Ai
United States
New
Software Engineer 2 - Development Infrastructure
- AI
- Ai Tools
- Cloud
- Cloud Native
C
Support Engineer
United States
Full Remote
AI Summary
We're hiring a Support Engineer at Close. As a Support Engineer, you'll handle technical support, write scripts, build internal tools, and create tools that customers can reuse. You'll work with production data, become an API expert, and have direct influence on both internal systems and customer-facing tools.
Key Highlights
Handle technical support during US business hours
Write scripts that solve customer problems
Build internal tools that improve team efficiency
Create tools that customers can reuse
Key Responsibilities
Solve technical problems daily
Handle support tickets during US business hours, with a focus on API questions, data migrations, integrations, and complex technical issues
Build tools that compound
Write Python scripts for imports, data cleanup, deduplication, and reporting
Create internal tooling that improves support efficiency and external utilities that customers can reuse
Enable Customer Success
Assist customers with API usage, migrations, and data transformations
Support Sales and Success teams with technical troubleshooting for large customers
Improve our API ecosystem
Write clear bug reports and reproductions for engineering
Contribute to documentation and API examples based on real-world usage patterns
Make Close's API better through frontline insights
Experiment and automate
Interested in remote work opportunities in Development & Programming? Discover Development & Programming Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
Technical Skills Required
Benefits & Perks
Competitive compensation including an organization-wide goal-based bonus
Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break
Paid Parental Leave for primary and secondary caregivers
Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical
Healthcare (US residents): Medical, Dental, Vision with HSA option (US residents), Dependent care FSA (US residents)
401k (US residents): We match 6% contributions with immediate vesting
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
Nice to Have
JavaScript/TypeScript experience
Experience with web scraping (requests, scrapy, BeautifulSoup)
Familiarity with CRMs or sales tools
Experience at API-first companies like Stripe, Twilio, Zapier, or similar
Public code samples or GitHub contributions
Experience writing technical documentation
Familiarity with fraud tools Sift, Stripe, or Twilio
Job Description
Since 2013, we've been building a CRM that gets out of the way and helps teams sell more, faster. No manual data entry, just communication-first sales software designed to help SMBs succeed and scale.We're bootstrapped and profitable - that means we answer to our customers and play by our rules. We're proud of our ~100 person, 100% remote team focused on building Close so that no small, scaling business fails because it can't figure out sales.We're hiring a Support Engineer at Close.
Want the full job description?
Read the complete details on LinkedIn, the original posting.
Continue on LinkedIn
This is a short excerpt. All rights to the full description belong to its original publisher.
Keep exploring
Similar Jobs
Explore other opportunities that match your interests
Talenthop
United States
Senior Data Architect
- Cybersecurity
- Data Structures
- Data Warehouse
- ETL
Tekpillar®
United States
Game Developer - Panda3D
- 3D
- C++
- Python
- Simulation
Remote Work Guides
Practical guides for finding and thriving in remote roles.
How to Get a Remote Job with No Experience
Getting a remote job with no experience is possible if the job seeker knows where to look and how to present their skills. Entry‑l...
Read Article
Do Remote Jobs Provide Equipment?
You might be wondering if your new employer will pay for your home office setup or if you’ll have to cover the costs yourself. The...
Read Article
What Are the Highest-Paying Remote Jobs?
If you’re looking for a career that offers a great income and the ability to work from anywhere, you’re not the only one. The job...
Read Article
Which Companies Offer Remote Jobs?
Advances in technology have made remote jobs more popular than before. Many companies now allow employees to work from home either...
Read ArticleSubscribe to our newsletter
New visa sponsorship, relocation and remote tech jobs, delivered to your inbox.