Customer Care / Technical Support Associate

tp • India

Relocation

This Job is No Longer Active This position is no longer accepting applications

AI Summary

We are hiring Customer Care / Technical Support Associates to assist customers across domains, hosting, email, and telecom services. The role involves handling queries via chat, email, and calls, ensuring timely resolution and customer satisfaction. Strong communication and basic technical troubleshooting knowledge are required.

Key Highlights

Handle customer queries via chat, email, and calls

Troubleshoot issues with domain, hosting, DNS, and email services

Deliver excellent customer experience across Chat/Email/Voice channels

Key Responsibilities

Provide support for domain, hosting, DNS, name servers, SSL, cPanel/Plesk

Troubleshoot issues like DNS delays, website downtime, WordPress setup, email failures

Assist with device setup, activation, billing, and account concerns

Escalate complex problems while maintaining SLA, compliance, and documentation

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Technical Skills Required

DNS name servers SSL cPanel/Plesk telecom/mobile services

Benefits & Perks

₹4 LPA (CTC)

3 months paid training with certification

Relocation support, guest house accommodation, and travel arrangements (Jaipur roles)

PF/ESIC, Mediclaim, Gratuity, and career growth opportunities via IJP

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Nice to Have

Familiarity with telecom/mobile services

Job Description

Location: Mohali

Process: Chat, Email & Voice Support

Salary: ₹4 LPA (CTC)

Mode: Work From Office (WFO)

Shifts: Rotational

Work Schedule: 5 days working, 2 days rotational weekly off

🔹 Role Overview

We are hiring Customer Care / Technical Support Associates to assist customers across domains, hosting, email, and telecom services. The role involves handling queries via chat, email, and calls, ensuring timely resolution and customer satisfaction.

🔹 Responsibilities

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