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Technical Customer Support Analyst

Canada
Full Remote
This Job is No Longer Active This position is no longer accepting applications

We are seeking a Technical Support Analyst to deliver exceptional service, troubleshoot and solve problems, and contribute to the ongoing success of our higher education clients. This role requires a balance of technical skills, business acumen, and customer-facing experience.

Key Highlights
Triage and manage technical customer support requests
Implement enterprise software customization requests
Develop and maintain web-based, database-driven systems
Technical Skills Required
SQL Oracle PL/SQL Ellucian Banner ASP.NET Visual Studio
Benefits & Perks
Remote work model
Collaborative and mission-driven work environment
Growth potential within a fast-paced and innovative team

Job Description

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

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