Technical Support Engineer - Security Automation (Remote, Germany)

Jobgether • Germany

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Seeking a Technical Support Engineer to join a Field Engineering team, focusing on advanced security automation solutions. This remote role involves providing technical support, ensuring customer satisfaction, and influencing product development. Requires 5+ years of experience in technical support/operations with expertise in security and automation.

Key Highlights

Key member of the Field Engineering team supporting advanced security automation solutions.

Focus on technical support, customer experience, and solution adoption/improvement.

Opportunity to influence product features and stay updated on cybersecurity trends.

Technical Skills Required

Security Automation Scripting API

Benefits & Perks

Fully remote role with flexibility and work-life balance

Opportunity to work with cutting-edge AI-driven security automation solutions

Collaborative and high-performance team environment

Professional growth through exposure to enterprise clients and innovative technologies

Participation in conferences, events, and ongoing technical learning opportunities

Inclusive and diverse workplace committed to equal opportunity

Job Description

In this role, you will be a key member of the Field Engineering team, ensuring customers achieve maximum value from advanced security automation solutions. You will work remotely in a collaborative, fast-paced environment alongside highly technical peers across multiple time zones. Your focus will include providing technical support, delivering world-class customer experiences, and contributing to solution adoption and improvement. You will influence product features based on customer needs, stay up-to-date with cybersecurity and automation trends, and represent the team at industry events. This role combines technical expertise, customer engagement, and continuous learning, offering the opportunity to make a tangible impact on enterprise security operations.

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