Manager, Support Engineering

In this hands-on leadership role, you will guide a team of technical support engineers to deliver exceptional service for complex software platforms. Balancing people management, strategic initiatives, and direct technical involvement, you will ensure operational excellence while serving as a trusted technical resource for customers. You will lead efforts to optimize support processes, implement AI-driven solutions, and collaborate across R&D, customer success, and product teams. Your work will directly impact customer satisfaction, team performance, and the efficiency of support operations. The position offers a dynamic environment where technical expertise, leadership, and strategic thinking converge. This role is ideal for someone passionate about mentoring, process improvement, and hands-on technical problem solving.