Senior Relocation Project Manager

Project Administration and Reporting

Maintain up-to-date project time forecasts that accurately estimate the staffing requirements for each project

Understand labor forecast reporting and collaborate with other Relocation Team Leads and/or the Variable Team Leads to select staff for project

Review and approve line item timesheet entries

Review, revise, reconcile and verify invoices within the timeframe specified by accounting

Manage, review and approve all reports for submittal to client

Assure completeness of all internal project administrative close-out activities

Participate actively in quarterly budget reviews

Maintain revenue status for projects/accounts

Move/Project Management

Manage all project activities on account and/or projects assigned

Manage personnel; delegate responsibilities and oversee work on multiple projects of varying complexity

Oversee the planning, scheduling and implementation of project scope

Proactively manage project-related issues on account or assignment

Ensure JLL best practices and policies are being followed

Develop a quality plan for each account/project. Provide leadership and guidance in the area of service delivery quality and monitor quality results

Ensure operations manual is in place and updated on account

Facilitate a project kick-off meeting with internal staff and key stakeholders to ensure responsibilities are communicated and understood by all concerned

Participate in select planning meetings hosted by the client, JLL teams (in case of multi X account) and other key stakeholders

Review project goals and objectives, making changes where necessary to ensure desired project results

Review the developed and implemented move/occupancy project plan and budget through collaboration with the client, facility manager, project manager and Construction manager

Review project status and tracking reports, process purchase orders and invoices for due diligence and financials

Oversee the project scope and budget, proactively address out-of-scope items with the client and if needed, initiate change orders

Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner

Oversee the preparation of various RFP’s needed for vendor and contractor services for the complete project

Ensure the incorporation of “best practices” into projects

Ensure that meetings to review project schedules with all participating vendors and key stakeholders are initiated and held regularly

Identify and address areas of concern regarding potential liabilities and risk

Ensure project processes are managed in accordance with the client’s and JLL policies and procedures

Oversee the procurement of all necessary vendors and outside labor

Oversee the management of supporting suppliers (technology, telephony, furniture, etc.)

Evaluate vendors to ensure compliance with the standards of performance

Ensure performance of data input into the CAFM system to maintain occupancy information

Develop and deliver required project specific reporting

Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.

Oversee the work orders and small project management, including but not limited to furniture reconfigurations and space enhancements

Ensure the coordination with various service providers to determine appropriate date(s) for implementation and communicate those dates

If necessary, determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.)

Oversee meetings to review furniture installation schedules with furniture installation vendors and key stakeholders

Manage the furniture plan and budget through collaboration with the relocation manager, facility manager, project manager and construction manager as required

Supervise delivery of product, off-loading and staging of product for delivery

Oversee workspace security and periodic physical inventories of product deployed in client workspace

Oversee the furniture installation and relocation services of new or reuse furniture

Supervise quality control of installation crews to ensure proper handling of client’s assets

Supervise punch lists of installed product and address any escalations in punch list items

Complete necessary project close-out documentation and project report as required by the client

Supervise team of direct report Furniture Installers

Must be able to work outside normal business hours, walk semi-long distances, stand for extended period(s) of time, stoop, kneel, crouch or crawl, and carry, lift, push, or pull up to 25 pounds

Lift and/or move objects 10-50 pounds, and occasionally objects up to or more than 100 pounds

May occasionally work in outside weather conditions

Any and all other duties and tasks assigned

Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice

Client Communication and Management

Understand and manage client expectations, interact positively with client, provide diplomatic, constructive and productive feedback to accomplish end result

Proactively identify with client leadership opportunities for improvement in project execution

Establish regular communication channels with client and partners to obtain feedback and provide project updates

Coordinate smooth staff transition with the client and stakeholders when needed

Represent the Firm at a leadership level; instill in clients a high level of confidence to deliver service

People Management, Leadership, Talent Management and Teamwork

Be directly responsible for attracting, retaining, developing and managing a team of people (4 or more) who are involved with a specific set of clients, functions, business unit or projects

Recommend and/or take actions regarding team talent (with involvement of HR; Sr. Team Lead, or RMD)

Manage directly RPM staff, and delegate responsibilities and oversee work on multiple projects of varying complexity to Sr. Managers as applicable

Sponsor an internal activity or group focused on improvement of job knowledge, skills, and abilities

Facilitate/sponsor an idea stream by team

Conduct bi-annual IPMP reviews

Mentor and train personnel

Provide recommendations regarding additional training and development of personnel

Provide guidance and training on development of scope proposals and proposal pricing

Business Development

Directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and by developing new relationships

Function as a subject matter expert for a specific product or service

Able to communicate all available products and service offerings of the Firm

Use the developed pitch deck and other marketing materials in presenting the RPM service offerings

Contribute to the development of new product and service delivery ideas for the business unit

Cultivate long term client relationships with current and past clients, developing them into 'friends of JLL' and potential future business

Attend business development meetings and bid walk-throughs

Identify key win themes, develop detailed scopes of work and approach

Write technical proposal response sections and follow established internal proposal development schedule

Delegate selected proposal sections to others for completion or input. Review completed work by others

Provide accurate pricing for proposals and define staffing requirements

Organize potential client presentation or interview addressing multiple technical or business issues

Participate in the development of marketing materials

Fully conversant in Relocation Project Management, including all RPM services

Growth Of Company

Participate in industry, networking, and educational events; with confidence, represent JLL's core business

Partner with business line leaders on growth of account/or market budgets

Implement Product Line strategy and initiatives

Act as sales Subject Matter Expert as needed to support growth.

Ensure that all projects comply with Case Study, Cost Savings, BI Data requirements and Value Add's.

Collaborate with Marketing/Operations to continually enhance sales toolkit

Optimization of Relocation Project Management processes and people to achieve reductions in cost and increase productivity

Support the development of metrics, incorporate into product guidelines

Support the Firms marketing efforts with suitable content from existing projects

Understands, assesses and mitigates risks and outcomes affecting the SL

Skills, Knowledge And Abilities

Proficient in a CAD/CAFM technology with a move management module and/or facilities management system

Strong Microsoft Excel skills

Strong Microsoft Projects skills

Ability to utilize the Microsoft Office suite of technologies

Has successfully managed relocations involving over 1000 employees

Background in project management, construction management, architecture or project strategy planning is desirable

Organizational skills with the ability to identify and manage priorities

Excellent written and verbal communication skills

Detail oriented

Flexibility with work hours and travel as needed

Ability to multi-task and work both in a team and independently

Strong working knowledge of architectural drawings and furniture and space planning concepts

Highly organized with strong analytical skills

Strong interpersonal skills with an ability to interact with executive level external and internal clients

Highly organized with strong analytical skills

Ability to manage all aspects of move management projects effectively and efficiently including, but not limited to Budgeting, Scheduling and Change orders

Previous experience effectively supervising, training, mentoring and evaluating several move managers at various levels within the organization/team

Capacity to deal with ambiguity and address complex problems

Recommended Experience

6 - 10 years of facility, project or construction related experience in a Corporate Real Estate environment.

Background in project management, construction management, architecture or project strategy planning is desirable

Minimum 2 years as a Sr Relocation Project Manager or related experience.