CCaaS Implementation Architect

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead the design and implementation of enterprise CCaaS solutions, ensuring seamless integration, operational efficiency, and technical excellence. Collaborate with stakeholders to translate requirements into scalable architectures and reusable solutions. Oversee complex deployments and mentor team members.

Key Highlights

Design and implement enterprise-level CCaaS architectures

Lead complex deployments and supervise technical resources

Develop reusable code libraries and integration solutions

Technical Skills Required

JavaScript Python Java C++ NICE CXOne Genesys Pure Cloud REST API SOAP API Microsoft tools (Word, Excel, PowerPoint, SharePoint, Teams) Visio or Lucid for process/flow documentation

Benefits & Perks

100% coverage of health, vision, and dental insurance

HSA & FSA plans available

Disability and voluntary benefits options

401(k) plan with a 4% employer match

Competitive variable compensation opportunities

Monthly work-from-home incentive

Job Description

In this role, you will lead the design and implementation of enterprise CCaaS solutions, ensuring seamless integration, operational efficiency, and technical excellence across client organizations. You will collaborate with stakeholders across business and technical teams to translate requirements into scalable architectures and reusable solutions. This position involves hands-on coding, system design, and advanced platform configuration, with a focus on AI, NLP, and workforce engagement tools. You will oversee complex deployment programs, mentor team members, and maintain documentation standards. The role offers a highly collaborative, remote-first environment with opportunities to drive innovation and impact for large-scale customer engagement initiatives.

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