J

Director, Customer Advocacy (EMEA)

Jobgether • Kenya
Remote
This Job is No Longer Active This position is no longer accepting applications

Lead customer advocacy initiatives across EMEA, transforming successful customers into influential voices and long-term champions. Collaborate with senior internal stakeholders and executive-level customers in a remote-first environment. Elevate the voice of the customer across go-to-market efforts and commercial priorities.

Key Highlights
Design and lead customer advocacy programs
Build strong partnerships with sales, marketing, and customer success teams
Establish and track clear advocacy KPIs
Technical Skills Required
Customer advocacy Customer marketing Reference programs Enterprise technology SaaS environments
Benefits & Perks
Flexible paid time off
Remote-first working model
Equity compensation
Employee stock purchase opportunities
Comprehensive benefits
Growth and development fund
Parental leave
Home office setup
Remote work allowances

Job Description

In this role, you will lead the strategy and execution of customer advocacy initiatives across the EMEA region, transforming successful customers into influential voices and long-term champions. You will operate at the intersection of marketing, sales, and customer success, ensuring customer stories directly support pipeline growth, brand credibility, and executive engagement. This position offers broad regional impact, combining strategic ownership with hands-on program development. You will collaborate with senior internal stakeholders and executive-level customers in a highly distributed, remote-first environment. Your work will elevate the voice of the customer across go-to-market efforts and commercial priorities. This is a high-visibility leadership role with measurable business impact.
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