Director, Customer Advocacy (EMEA)

Jobgether • Bulgaria

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead customer advocacy initiatives across EMEA, transforming successful customers into influential voices and long-term champions. Collaborate with senior internal stakeholders and executive-level customers. Elevate the voice of the customer across go-to-market efforts and commercial priorities.

Key Highlights

Design, lead, and scale customer advocacy and reference programs across EMEA

Establish and track clear advocacy KPIs, including pipeline influence, deal acceleration, customer engagement, and brand visibility

Develop and maintain executive-level relationships with key customers

Technical Skills Required

Customer advocacy Customer marketing Reference programs Enterprise technology SaaS environments Data-driven metrics

Benefits & Perks

Flexible paid time off

Remote-first working model

Equity compensation

Employee stock purchase opportunities

Comprehensive benefits supporting health, wellbeing, and financial security

Growth and development fund

Parental leave and family-focused support programs

Home office setup and remote work allowances

Job Description

In this role, you will lead the strategy and execution of customer advocacy initiatives across the EMEA region, transforming successful customers into influential voices and long-term champions. You will operate at the intersection of marketing, sales, and customer success, ensuring customer stories directly support pipeline growth, brand credibility, and executive engagement. This position offers broad regional impact, combining strategic ownership with hands-on program development. You will collaborate with senior internal stakeholders and executive-level customers in a highly distributed, remote-first environment. Your work will elevate the voice of the customer across go-to-market efforts and commercial priorities. This is a high-visibility leadership role with measurable business impact.

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