AI Summary
Join Motorola Solutions' Video Security & Access Control division as a Technical Support Specialist. Provide exceptional technical support for cloud software and hardware, including CCTV, access control, and networking products. Work independently and manage pressure while troubleshooting critical issues.
Key Highlights
Troubleshoot and resolve complex hardware and software issues over phone, live-chat, and email.
Maintain deep product knowledge across a quickly evolving product line.
Document all customer and technical information concisely in a case management system.
Prioritize tasks effectively to manage incoming contacts and existing cases.
Occasionally provide after-hours/weekend support on call.
Technical Skills Required
Benefits & Perks
Competitive salary and bonus schemes
25 days holiday entitlement + bank holidays
Attractive defined contribution pension scheme
Private medical insurance
Employee stock purchase plan
Flexible working options
Hybrid work model
Life assurance
Enhanced maternity and paternity pay
Career development support and wide ranging learning opportunities
Employee health and wellbeing support
Corporate social responsibility initiatives including support for volunteering days
Job Description
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.Motorola Solutions Video Security & Access Control division is hiring a Technical Support Specialist for its industry-leading, disruptive Cloud Video platforms.
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