Operations Associate, Customer Success Operations

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Partner with Customer Success Managers to enhance internal operations and optimize client experience. Develop and refine processes to improve team efficiency and client outcomes. Collaborate across teams to ensure alignment on internal requests and process improvements.

Key Highlights

Partner with Customer Success Managers to resolve escalated client issues and complex support requests

Develop, document, and implement new or updated operational processes to improve team efficiency and client outcomes

Perform back-end analysis using SQL to troubleshoot and triage complex issues

Technical Skills Required

SQL Jira Zendesk ServiceNow

Benefits & Perks

Competitive salary: $100,000 – $120,000

Fully remote within the U.S. with $400 home office stipend

Medical, dental, and vision coverage with premium contributions for employees and dependents

One Medical membership included with eligible medical plan

Generous paid parental leave: up to 12 weeks for birthing parents, 6 weeks for non-birthing parents

Unlimited PTO plus 10 holidays, including floating holidays

Learning & development stipend of $500 per year

401(k) with Traditional & Roth options through Empower

Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Operations Associate, Customer Success Operations in the United States.

Want the full job description? Read the complete details on LinkedIn, the original posting.

Continue on LinkedIn

This is a short excerpt. All rights to the full description belong to its original publisher.