P
AI Summary
Resolve employee tickets, support HR processes, and maintain documentation in a tech-enabled environment. 2+ years of People Operations experience required. Pleo is a fintech company that helps businesses manage company spending.
Key Highlights
Resolve employee tickets and provide support
Maintain documentation and knowledge base
Work with HRIS, contract management, and payroll systems
Collaborate with cross-functional teams
Technical Skills Required
Benefits & Perks
Good systems and documentation
Opportunity to improve processes
Real partnership with cross-functional teams
Flexible work arrangements
Job Description
It's 2:47pm on a Tuesday. You have 18 open tickets in #ask-people. An employee in Spain needs an employment verification letter—you check if the AI ticketing system already answered it, but this one's specific enough that you need to draft it yourself. Someone in Germany asks about parental leave—you see the system surfaced in the policy doc, but they have a follow-up question about their specific situation that needs your human judgment.
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