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Senior Customer Success Manager (Education) - Cybersecurity

TryHackMe • European Economic Area
Remote
This Job is No Longer Active This position is no longer accepting applications

Manage a £2M+ portfolio of educational accounts, driving adoption, engagement, and satisfaction. Develop scalable playbooks and identify expansion opportunities. Collaborate with Sales, Marketing, and Product to improve the EDU offering.

Key Highlights
Manage a £2M+ portfolio of educational accounts
Develop scalable playbooks and identify expansion opportunities
Collaborate with Sales, Marketing, and Product to improve the EDU offering
Technical Skills Required
HubSpot ChurnZero SQL Data analysis
Benefits & Perks
100% Remote work
Salary based on Geographic Location, Seniority, Interview Performance, and Market Rates
£2,500 training budget
Company Retreat
Health Insurance
Enhanced Maternity & Paternity package
401k / Pension
Free THM subscription for your circle

Job Description

At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, gamified, and deeply engaging. With a community of over 6 million learners, we’re transforming how cybersecurity skills are taught from classrooms to global enterprises.

We’re looking for a Senior Customer Success Manager (Education) to own and grow relationships with universities, schools, and training providers who use TryHackMe to educate the next generation of cybersecurity talent. You’ll ensure every institution in your portfolio sees measurable outcomes, renews with confidence, and advocates for TryHackMe across the education landscape.

🎯 Role Overview

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