Z

Developer Support Engineer - Web Scraping & Cloud Deployment

Brazil
Full Remote
This Job is No Longer Active This position is no longer accepting applications

Zyte is seeking a remote Developer Support Engineer to assist customers with their Web Scraping API and Cloud Spider Deployment Platform. You will troubleshoot technical issues, resolve scraping blocks, and provide guidance on product usage and billing. This role requires strong problem-solving skills, excellent customer service, and the ability to work independently within a globally distributed team. Ideal candidates have 3+ years of support experience, proficiency in Python, and a solid understanding of web scraping, HTTP, and API debugging.

Key Highlights
Provide expert technical support for Zyte API and Scrapy Cloud.
Troubleshoot and resolve API errors, scraping blocks, and deployment issues.
Assist customers with data extraction, usage, and billing inquiries.
Collaborate with engineering to improve products and suggest enhancements.
Contribute to technical documentation and internal troubleshooting tools.
Participate in a rotating weekend shift for additional compensation.
Technical Skills Required
Python JavaScript Node.js TypeScript Java .NET/C# Golang HTTP REST APIs Postman curl Puppeteer Playwright Selenium BeautifulSoup Scrapy Browser stack Headless browsers Developer tools Wireshark tcpdump Burp Suite Linux/UNIX Terminal Mac Terminal
Benefits & Perks
Remote work
Flexibility
Work with cutting-edge open-source technologies
Participate in a multi-cultural team
Additional compensation for weekend shifts

Job Description

At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 225 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data
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