Technical Support Specialist - AI-Powered Event Platform

Swapcard • Costa Rica

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Swapcard is seeking a Technical Support Specialist to empower global customers on their AI-powered event platform. This role involves troubleshooting, educating users, and collaborating with product teams to enhance the customer experience. Ideal candidates are autonomous problem-solvers with strong technical fundamentals and a passion for customer success. This is a remote-first position within a diverse and innovative international team.

Key Highlights

Educate and empower global Swapcard customers through various communication channels (Intercom, video calls).

Own customer issues from initial contact to resolution, becoming an expert on the Swapcard platform.

Collaborate with Product teams to identify issues and provide feedback for solutions, and continuously improve Help Center content.

This role is for individuals looking to grow within the support team and contribute to process improvements.

Requires strong problem-solving, communication, and customer focus, with an eye for efficiency and automation.

Technical Skills Required

Intercom Slack Notion JIRA Gainsight HTML CSS JavaScript APIs

Benefits & Perks

International team with 40+ nationalities

Remote-first policy

Career growth opportunities

Open-minded culture

Feedback-driven, supportive team

Generous Paid Time Off

Remote perks

In-person social gatherings

100% health insurance contribution paid by Swapcard

Work-from-home budget

Co-working space budget

Learning budget

Mental health care initiatives

Job Description

Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences.Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.

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