Customer Experience (CX) Data Analyst

tabby | تابي • Portugal

Remote Relocation

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Transform customer support experiences through data analysis, automation, and AI. Leverage large-scale datasets to empower teams and optimize support operations. Collaborate with cross-functional teams to drive smarter, faster, and more human-centered support experiences.

Key Highlights

Analyze large-scale datasets related to agent performance, support interactions, and QA

Design and test LLM agents embedded in support flows

Collaborate with AI/ML teams to monitor and improve the performance of LLM agents over time

Work with Airflow and Python to automate data tasks and support workflows

Act as an analytical partner to Operations, Support Management, QA, and Training

Technical Skills Required

SQL BigQuery ClickHouse Python Tableau Metabase Airflow DAG orchestration LLM agents OpenAI API Prompt engineering

Benefits & Perks

Remote work from anywhere in the world

Flexible working hours

Autonomy and responsibility from day one

Participation in the company's employee stock options program

Relocation and employment support

Job Description

CX AnalyticsFull TimeRemoteAnton Filimonovcreates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

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