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Customer Support Engineer (Remote)

Trust In SODA β€’ United Kingdom
Remote
This Job is No Longer Active This position is no longer accepting applications

Troubleshoot customer issues, improve product reliability, and contribute to the development of a productivity platform for the AEC industry.

Key Highlights
Solve customer problems and provide actionable guidance
Debug issues across backend, frontend, and mobile
Improve observability, runbooks, and support tools
Technical Skills Required
SQL PostgreSQL Python React JavaScript Terraform CI/CD AWS Azure FastAPI Redis
Benefits & Perks
Competitive salary
Meaningful stock options
Fully remote work
38 days off (26 personal + 12 public holidays)
Personal development stipend

Job Description

Customer Support Engineer – Remote (CET Β±3h) πŸ’»πŸŒŸπŸ› 

Are you a problem-solver who loves helping customers and tackling technical challenges? Join our remote-first team building a productivity platform for the AEC (Architecture, Engineering, Construction) industry. You’ll be the bridge between our customers and engineering, shaping how we deliver reliable, high-impact solutions.

What you’ll do:

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