IT Support/Technical Assistance Specialist | Volunteering | Internchip (308 h)

Pim Pam Pum is an NGO that develops social action projects for vulnerable populations, primarily focused on culture and education, aligned with the United Nations 2030 Agenda. Our success relies on a unique Flexible and Collaborative Collective model, ensuring continuous, professional-quality output from our global team of dedicated volunteers.

We are seeking a proactive and skilled Digital Infrastructure & Technical Support Specialist to join our Collective as a Volunteer. Your mission will be crucial: maintaining the stability, security, and scalability of our digital ecosystem, ensuring our creative and operational teams can execute projects like VISIBLES MMXXV and RECO without friction.

As our technical specialist, you will be the core Tier 1 Support and Digital Operations (Digital Ops) resource, acting as a bridge between technology and our humanitarian goals. You will serve as the primary technical point of contact, providing efficient troubleshooting for platform, software, and connectivity issues across the global volunteer team.

Your core responsibilities include: Overseeing the health and optimization of our key platforms—specifically managing our WordPress site (troubleshooting, plugin compatibility, Elementor issues, speed optimization) and ensuring the correct functioning of collaborative environments like Google Workspace and Microsoft 365. You will also manage user access permissions for critical tools, including Canva Pro. Furthermore, you will be tasked with implementation and scalability, which involves evaluating, configuring, and deploying necessary API integrations and workflow automation (e.g., using Zapier or Make) to streamline communication and data flow. Finally, you will enforce basic cyber hygiene protocols, manage user access logs, and develop simple knowledge base resources to enable self-service support for common technical questions among volunteers.

We are looking for a hands-on, detail-oriented individual with practical experience in:

• CMS and Web Management: Proven ability to manage and troubleshoot WordPress installations, including hands-on experience with the Elementor page builder, plugin maintenance, and site optimization.
• SaaS Ecosystems: Proficiency with administering and supporting users across both Google Workspace and Microsoft 365 environments. Experience managing access to other core SaaS tools (e.g., Canva Pro).
• Integration & Automation Literacy: Basic understanding of APIs, Webhooks, and experience with low-code automation tools (like Zapier or Make) is highly valued.
• Problem-Solving: Excellent diagnostic skills and the ability to clearly communicate technical solutions to a non-technical audience.
• A "Remote-First" Mindset: A commitment to flexible participation and strong communication within a globally dispersed team.

You will experience flexible global work, contributing to project-based tasks according to your availability from anywhere in the world. You will receive access to all necessary professional tools, including a dedicated Pim Pam Pum email address and licenses for our core software. This role offers a unique opportunity to apply your technical expertise directly to support cultural and humanitarian projects, gaining valuable experience and building your portfolio within a committed NGO.

A quick note: This is a purely volunteer opportunity and is completely unpaid. It is an invitation to join our mission, gain valuable experience, and build your portfolio within a committed NGO that values creative and technical excellence.

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Industry Non-profit Organization Management