Description
Position Purpose:
Manage the client's Faxcom system, manage end-user requests and issues promptly, correlating related issues and solutions.
Education/Experience
A Bachelor's degree in a quantitative or business field. Requires 4 – 6 years of related electronic faxing experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Technical Skills
One or more of the following skills are desired.
- Engineer-level administration experience with Faxcom
- Experience with Other: SQL Scripting, PowerShell, and telephony as it relates to the Faxcom application, network protocols
Soft Skills
- Intermediate - Seeks to acquire knowledge in Faxcom and related processes
- Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
- Intermediate - Ability to work independently
- Intermediate - Demonstrates analytical skills
- Intermediate - Demonstrates a high level of accuracy, even under pressure
- Intermediate - Demonstrates excellent judgment and decision-making skills
- Intermediate – Excel, ServiceNow
License/Certification
ITIL preferred
Responsibilities
- Review, troubleshoot, assign end-user issues and requests, and respond or resolve in a timely manner.
- Track and follow up on reported issues or requests and update the end-user.
- Manage daily Faxcom system checks and review team documentation, notes, and learned processes to ensure the health of Faxcom system.
Requesting an intermediate to advanced electronic faxing support engineer.
Manages end-user requests and issues in a timely manner, correlating related issues and solutions.
Support the client's growing enterprise Faxcom system.
A highly collaborative, experienced team of engineers frequently work with surrounding technologies and services supporting Faxcom to resolve issues.
Skills
Automation, OS, Windows, PowerShell, Systems engineering, Faxcom, remote support, Windows server, SQL queries, SolarWinds
Top Skills Details
Automation, OS, Windows, PowerShell, Systems engineering, Faxcom
Additional Skills & Qualifications
Automation/PowerShell
SQL Queries writing
Pay And Benefits
The pay range for this position is $60.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
