đź“ž Microsoft Teams Support Engineer
đź“Ť Remote (UK-based)
đź’· Up to ÂŁ45,000 + benefits
This is an opportunity to join one of the UK’s largest independent insurance groups, a global business investing heavily in modernising its technology landscape.
With Microsoft technology at the heart of their transformation, they’re migrating from a legacy Mitel estate to Microsoft Teams Phone, integrating it into Dynamics 365 Contact Center and they’re building a dedicated support and operations function to make it happen.
That’s where you come in.
What you’ll be doing
- Providing day-to-day operational support for Microsoft Teams Phone and related services.
- Monitoring call quality, queues, and routing - resolving incidents and escalating.
- Managing user setups, resource accounts, service numbers, and auto attendants.
- Assisting with number porting, Teams policy management, and ongoing administration.
- Supporting Teams integrations with Dynamics 365 Contact Center and other business tools.
- Working closely with senior engineers, vendors, and internal IT teams to maintain stability and improve service performance.
What they’re looking for
- Solid experience supporting Microsoft Teams Voice / Teams Phone environments in a production setting.
- Knowledge of Teams call queues, auto attendants, resource accounts, and policies.
- Good understanding of Direct Routing and PSTN connectivity (Operator Connect / Calling Plans).
- Confident troubleshooting call quality issues (SBCs, firewalls, network performance).
- Skilled in PowerShell for administration and user management.
- Strong communication skills and a proactive approach to service improvement.
Nice to have: exposure to Mitel or other PBX platforms, MS-720 certification, experience supporting Dynamics 365 or Contact Center voice environments.
What’s on offer
- Salary up to ÂŁ45,000 depending on experience.
- Fully remote role within the UK (occasional site visits if required).
- Support one of the largest Teams Voice transformations in the UK insurance sector.
- Ongoing Microsoft training and certification support.
- Inclusive, flexible culture that invests in professional growth.
If you’re a Microsoft Teams Engineer who enjoys keeping systems running smoothly, solving problems, and supporting large-scale transformation, this is a great next step.
Interested? Apply here or get in touch with Oli Ridley direct via Linkedin.
