Business Analyst

Outlier Technologies offers a specialized compliance monitoring platform called SansWrite that helps government agencies and regulated businesses work together more effectively to correct violations and prevent them from reoccurring. We use a three-phased continuous cycle that is more effective than just documenting violations. It establishes multiple touchpoints for measuring compliance and reviewing quality improvement plans, and shifts focus from catching violations to preventing violations, all without creating additional work for government agencies. For over 20 years, Outlier has helped customers make better informed decisions and improved quality of life for our most vulnerable communities.

Do you have a track record of working in a versatile role that bridges customer support, product management, and project coordination? Outlier Technologies is seeking a motivated individual who enjoys working across teams, solving problems, and improving customer experience. You’ll play a key part in managing support operations, contributing to product development, and ensuring our clients receive exceptional service and value.

WHAT YOU WILL DO:

• Manage incoming help desk tickets and ensure timely communication back to the client
• Build and maintain a comprehensive support knowledge base
• Collaborate with the Customer Success team to improve support workflows
• Manage product work items on the development team’s Scrum board (e.g., Jira or Zoho)
• Assist in developing customer-specific configurations and demo environments
• Support the QA and development teams in executing test cases and validating features
• Develop and maintain customer-facing documentation and user guides
• Provide product updates and insights to the Director of Marketing for newsletters and client communications
• Assist in managing client projects, including timelines, deliverables, and coordination across teams

WHAT YOU WILL BRING:

• Bachelor’s degree in Business, Computer Science, or a related field (or equivalent experience)
• Experience working with software development teams is a plus
• Familiarity with help desk software and Scrum tools like Jira or Zoho is preferred
• Strong communication skills, especially in client-facing interactions
• Ability to work effectively in a collaborative, team-oriented environment
• Detail-oriented with strong organizational and multitasking abilities

WHAT WE OFFER:

• Opportunities to make real contributions to a growing company in a fully remote environment
• Collaborative work environment with motivated team members
• Competitive Pay
• Paid Time Off (PTO)
• Health Insurance and Retirement Savings Contributions

About Outlier Technologies:

Founded in 1993, Outlier Technologies develops and sells software as a service to assist government agencies and regulated businesses in the health and human services space throughout the United States and Canada with compliance measurement and monitoring.