Cloud Engineer / Application Support Specialist
Location: Plano TX (submit within TX who is open for relocation)
W2 Candidates
Must have: AWS (must have at least 3-4 skill - S3, EC2, VPC, EKS, ECS, CLOUDFORMATION, CLOUDWATCH, IAM)
Big Plus: EKS/Kubernetes AND terraform
Key Responsibilities
Deliver incident management and advanced-level support for the AWS Platform, hosting a large volume of applications
Serve as the initial point of contact for application developers via a ticketing system.
Communicate effectively with users at various organizational levels.
Implement and utilize automation to support the scalability of the environment.
Optimize operational processes to enhance efficiency, reliability, and security.
Train users to self-diagnose and troubleshoot issues for expedited resolution.
Conduct thorough investigations into issues to identify root causes and document strategies to prevent recurrence.
Provide support for public cloud environments, particularly AWS.
Manage events and incidents efficiently.
