IT Helpdesk Associate in BUDAPEST METROPOLITAN AREA

Please note, this is a fixed - term maternity cover position with a duration of one year.

• Ensure all IT contacts are answered efficiently and resolved as detailed in the operating processes
• Deliver a great colleague service experience
• Take ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
• Escalate contacts efficiently, where required, to minimise the impact on customers
• Work collaboratively with colleagues within the team, across the wider business and our partners
• Spot opportunities to improve the process for the business

• Graduate/High school education
• At least Upper-intermediate English knowledge
• Advanced level of Hungarian knowledge
• Experience in Level1 HelpDesk support is an advantage
• Strong Computer Skills
• Interest in Information Technology and willingness to learn
• Experience of using MS Office (Excel, Word & Power Point)
• Problem solving ability and attention to details
• Excellent communication skills and a customer - focused mindset
  

Please note that you will receive your salary in HUF.

Based on Hungarian legislation, following your six-month training period, you will be scheduled for shifts where you can earn up to an additional gross 100 000 HUF.

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year
• Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible Working policy (e.g.: home-office)
• Relocation Bonus when permanently moving to Hungary
• Language Allowance You will receive gross 80.000 HUF/month language bonus along with your salary

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.

We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people - customers and colleagues - globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Solutions & Technology we support our business in operating efficiently and serving shoppers a little better every day.

Within Tesco Business Solutions and Technology, the Customer and Colleague Engagement Centre provides support for internal colleagues and external customers.

Join Our Team as a Junior IT Helpdesk Associate (Level 1)

Are you passionate about technology and ready to take the first step into the world of IT support? We're looking for a motivated Junior IT Helpdesk Specialist to join our dynamic HelpDesk Colleague Engagement Centre Team! If you're eager to learn, assist users, and grow within the tech field, this is the perfect opportunity for you.