Google Workspace Administrator and Remote Hardware Support in MEXICO METROPOLITAN AREA

Openwave Computing LLC is a global information technology company that provides comprehensive web and mobile app development services, catering to clients from diverse verticals. We have been in the industry for over two decades, gaining vast expertise and winning the trust of our clients. We are a customer-centric company committed to quality, innovation, and security. At Openwave, we celebrate ideas and welcome breakthroughs from anyone. We are looking for someone who is passionate about their craft, committed to excellence, and wants to be part of a dynamic team four one of our clients.

The ideal candidate is highly analytical, self-motivated, and has a strong background in Salesforce development, data modeling, and process optimization.

Key Responsibilities:

• Manage user accounts, groups, and organizational units within Google Workspace.
• Manage Jira, Confluence, Hiver, Slack, and other productivity tools for the organization
• Provide technical support and troubleshooting for Google Workspace applications, including Gmail, Google Drive, Google Docs, Google Sheets, Google Meet, etc.  
• Manage Hiver, Zoom, Teams, CRM solutions, Domo, Zapier, KnowB4, RingCentral, in-house and off-the-shelf applications, as needed.
• Track work tickets in Jira, triage, and escalate as needed.
• Procure equipment and software for team members after approval.
• Monitor system performance and usage to ensure optimal functionality and efficiency.
• Manage cybersecurity, backups, business continuity, and compliance tasks.
• Collaborate with end users on finding resolutions for their needs.
• Handle user account creation, deactivation, and permission management.
• Implement and manage security settings, including two-factor authentication, data loss prevention, and access controls.
• Perform Monthly reporting tasks and report KPI.
• Manage Google Chrome, Windows, and Mac devices.
• Administer O365 account for some users.
• Patch management or corporate devices.
• Familiarity with other cloud services and platforms (e.g., AWS, Microsoft 365).
• Ensure compliance with organizational policies and regulatory requirements.
• Respond to security incidents and implement corrective actions as needed.
• Organize and document Incident response and service management processes.
• Other tasks as assigned.

 Technical Requirements:

• Excellent interpersonal, communication, and English comprehension skills, and the ability to remain calm and professional under all circumstances.
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
• Configure and customize Google Workspace applications, Slack & Hiver mailboxes to meet the needs of the organization.
• Develop and implement policies for email retention, data sharing, and access control.
• Integrate Google Workspace with other enterprise systems and third-party applications.
• Proven experience as Admin for Google Workspaces, preferably a multiple workspace structure
• Hiver Admin a plus
• Experience with Jira ticketing and Confluence, 
• Ability to write clear and concise instructions and proposals
• Ring Central Admin experience
• In-depth knowledge of Google Workspace products and services.
• Experience with cloud-based administration and security best practices.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience administering AWS and O365.
• Certifications in Google Workspace Administration (e.g., Google Certified Professional - Google Workspace Administrator) are a plus.

Benefits:

• 100% remote
• Salary $15 USD/hr all inclusive
• We are a US-Based company, no additional benefits are offered.