Are you looking for more than just a job, for something truly meaningful and rewarding? Then Sysmex Europe SE is the place for you. As the regional headquarters for the EMEA (Europe, Middle East and Africa) region, our company is dedicated to providing essential products that help people worldwide on their healthcare journey.
If this opportunity appeals to you, come and join us in the position of
Technical Product Manager (f/m/x)
Your responsibilities
Handle service requests in the EMEA region (Europe, Middle East, Africa) as 2nd level support
Monitor the device throughout the entire product-life-cycle
Analyse and solve technical problems, also on customer’s site
Conduct technical training courses for the technical support staff in EMEA
Provide customer support for the application of instrument-specific software
Take care of escalation and complaint management in cooperation with affiliates, our Japanese headquarters and suppliers
Prepare and revise technical documentation
Direct exchance with the parent company S-Corp in Japan
Your profile
Degree in medical technology or comparable education
Experience in technical support as well as in conceptualising and conducting training courses
Profound expertise in electrical and medical engineering as well as IT knowledge
Strong customer orientation and the ability to motivate
Distinct cross-cultural communication and problem-solving skills
Our benefits
We are an aspiring corporate group where respect and trust form the basis for cooperation and communication within Sysmex.
Culture & cooperation An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environmentwith a broad learning and development landscape in our EMEA Campus, after-work events for internal networking
Work-life balance Flexible working through flextime and a hybrid working model (60% mobile working, 40% on-site), 30 days annual leave
Additional benefits Christmas and holiday bonuses, childcare allowance, capital-forming benefits, subsidy for company pension scheme, corporate benefits, relocation assistance, subsidised lunch in our canteen
Health & wellbeing In-house gym, various sports courses, massages, company medical and psychological care, workplace glasses, general health management
Mobility Subsidy for the public transport “Deutschlandticket”, free parking, bike leasing via JobRad
Social Responsibility Various opportunities to get involved in different sustainability and charity initiatives, climate friendly and respectful use of resources
Did we spark your interest? Then we look forward to receiving your application with salary requirements and the earliest possible starting date.
