Become a part of the worldwide movement of Doctors Without Borders!
The humanitarian and medical organization, Doctors Without Borders, opened a Shared IT Service (SITS) centre in Prague in 2019. This centre provides IT support to all interested parties around the world – people sent to missions, operating centers, sections and branch offices.
As an Application Manager, your mission is to oversee the development, implementation, and maintenance of software applications within the organization. You will collaborate with various teams to understand the requirements and translate them into functional applications, ensuring they align with organizational goals and standards. Your responsibilities include managing project timelines, budgets, and resources effectively, while also ensuring the quality and security of applications throughout their lifecycle. Additionally, you will stay updated on emerging technologies and industry trends to drive innovation and continuous improvement in application development processes.
Description
- Coordinate and support the back-end support model already in place to provide quality support for custom applications used both among end users and content developers within MSF.
- Collects intersectional / common IT needs.
- Organizes and coordinates the preparation of the Request for Changes (RFCs), with functional input from Application Owner and Super-Users and technical input from domain leads guarantees of the completeness of the RFC information & compatible with IT environments of the OCs.
- Manages SLA and engagement with the developers including data privacy.
- Provides & maintains tools for the administration of governance processes.
- Coordinates the test scenarios & environments, when needed.
- Offers support to Application IT Focal Points and Super-Users on technical matters, when needed.
- Stays engaged with Application IT Focal Points / expertise of focal points in the OCs.
- Stimulates and supports the sharing of best practices.
- Coordinates with Application Super-Users, Data Protection Officers/Focal Points (DPOs/DPFPs) from MSF entities using Application and the International HR Data Privacy team to carry out assessments of Application’s data privacy arrangements and informs relevant parties of actions needed to address identified deficits and risks.
- Guarantees compliance of the application with security policies and procedures.
- Carries out other relevant duties as required.
Requirements
- Min 3-5 years of work experience in the software development domain.
- Excellent understanding of IT, including architecture, technologies, organization, and off-the-shelf and open-source IT solutions.
- Experience in implementing support model processes for IT.
- Proficiency in web and mobile app development and implementation.
- Database management skills, including SQL and NoSQL (CouchDB).
- Knowledge of IT testing methodologies and processes.
- Familiarity with mobile app management and device management tools.
- Experience with ticketing solutions and with contributing to process improvements.
- Strong analysis and synthesis skills.
- Knowledge of programming languages such as JavaScript, PHP, Python, and C#.
- Understanding of server web management, Linux, and Azure.
- Familiarity with Microsoft technologies (M365, Intune, Powerbase) and Jira.
- Understanding of web service platforms and Azure.
- Familiarity with Microsoft MVC framework and Azure Web App Service.
- Proficiency in using and managing ETL tools like OpenHIM.
- Excellent written and oral communication skills.
- Full proficiency in English.
- Valid permit to work in the Czech Republic.
What we can offer you
- Interesting professional and personal challenge
- Rewarding and meaningful work in a young, dynamic, and rapidly growing truly international organization
- Full flexibility and ownership/accountability
- 25 days of holiday per year; 6 sick days per year
- Flexible working hours, working from home
- Possibility to receive the 13th salary (after probation period)
- Meal vouchers
- Cafeteria / Pension scheme
- MultiSport card
- Language courses
- Transportation allowance: 10 CZK/calendar day (after probation period)
- Relocation package for former MSF field employees who change their regular domicile location in order to work in MSF SITS Prague office
- Possibility to go for a "sabbatical leave“ / mission, once per 3 years
- Free refreshment at the workplace
- Dog/baby friendly office, etc.
- Team buildings / family days
Who we are
Médecins Sans Frontières (MSF) / Doctors Without Borders is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters, and healthcare exclusion. MSF offers assistance to people in need and irrespective of race, religion, gender, or political affiliation. MSF’s actions are guided by medical ethics and the principles of impartiality, independence, and neutrality. Over 90% of the organization’s funding comes from individual private donors giving small amounts.
The organisation was founded in 1971 in France by a group of doctors and journalists in the wake of war and famine in Biafra, Nigeria. Their aim was to establish an independent organization that focuses on delivering emergency medicine aid quickly, effectively and impartially. Three hundred volunteers made up the organization when it was founded: doctors, nurses and other staff, including the 13 founding doctors and journalists.
Today, MSF is a worldwide movement of more than 65,000 people working in 21 sections, 12 branch offices, 5 Operational Centres and three supply centres worldwide. There are as many IT departments as sections, and together they support more than 32,000 system users spread over MSF offices and missions across the globe. To gain in efficiency and improve end-user experience, MSF has built its own Shared IT Services (SITS) Centre in Prague.
