System Administrator in POLAND

Join Aventus LLC as a System Administrator

Are you an experienced System Administrator with a passion for optimizing IT infrastructure, security, and automation? Aventus LLC is looking for a System Administrator to ensure smooth IT operations, system security, and efficient technology management. If you thrive in a remote environment and enjoy solving technical challenges, this is the role for you.

We are Aventus, a boutique customer experience BPO based in Charleston, South Carolina. For over 10 years, we have provided omnichannel support to 100+ clients in the e-commerce industry.

Website: www.aventus.com

System & Network Administration

• Maintain and optimize Google Workspace, VPN, VPS, AWS, Azure, and other key systems.
• Oversee user account creation and removal for onboarding/offboarding.
• Monitor and troubleshoot system performance, connectivity, and security issues.
• Ensure data backups and disaster recovery protocols are in place.

Security & Compliance

• Manage access controls and security protocols across multiple platforms.
• Proactively monitor and mitigate cybersecurity threats.
• Implement best practices for password management, encryption, and compliance.
• Ensure security compliance for company-wide IT operations.

Automation & Process Optimization

• Develop and implement automation for IT workflows using tools like Zapier.
• Assist in optimizing Slack, Monday.com, and CRM integrations.
• Maintain and enhance Outreach Campaign Infrastructure, including:
• Buying and setting up domains.
• Creating and managing email accounts via sending tools (e.g., Instantly).
• Monitoring email health and deliverability.

Help Desk & Technical Support

• Oversee help desk solutions such as Gorgias, Zendesk, HelpScout, and Richpanel.
• Provide tier 2 and tier 3 technical support for employees.
• Document IT Standard Operating Procedures (SOPs) and training materials.

Cross-Department Collaboration

• Work closely with HR to streamline IT processes for remote team management.
• Support marketing and sales teams with website updates and content accuracy.
• Manage the IT budget, ensuring efficient resource allocation.

• Proven experience as a System Administrator or IT Support Specialist.
• Strong knowledge of Google Workspace, AWS, Azure, VPNs, VPS, and CRMs.
• Background in IT security, access management, and compliance.
• Ability to manage multiple platforms, troubleshoot issues, and implement solutions.
• Excellent problem-solving and process improvement skills.
• C2-level English proficiency (written and verbal).
• Active Wise account required for payments.

• 100% remote work – Work from anywhere.
• Paid Time Off – 10 days of PTO per year.
• Holiday Pay – 100% extra pay for worked holidays.
• Monthly medical aid bonus.
• Career growth opportunities in one of the fastest-growing U.S. BPOs.
• Positive work environment with a supportive leadership team.

Note: This is an independent contractor position.

If you are passionate about IT security, system administration, and automation, we would love to hear from you. Apply today and become part of the Aventus team.