bridge351 company
Service Desk Engineer
Mandatory:
- In-depth understanding of Apache NiFi, Splunk and Elastic
- 1st and 2nd level support: Ability to handle more complex requests independently
- Troubleshooting: Ability to quickly identify and resolve technical issues
- Customer service: Providing excellent customer support and service quality
- Documentation: Accurate documentation of all requests and solutions
- Teamwork: Collaborate with technicians and engineers to find solutions
- Continuing Education: Willingness to continuously train in the above technologies
- Incident management: Management and tracking of incidents and service requests
- Escalation processes: Knowledge of escalation routes and procedures
- Multi-tasking: ability to manage multiple requests simultaneously
- Process improvement: contribution to process optimization and efficient operations
Candidate location: Portugal - (Can work remotely from any region of PT)
What can you expect from us?
Mind-blowing workplace culture. You will be integrated in a professional, dynamic and collaborative team.
100% Remote opportunities
We want you to have the flexibility to work where you feel most comfortable and productive.
International Career
You can expect professional growth and to be connect with the world.
We are represented in 2 European countries: Portugal and Belgium.
And with projects in many other countries: Netherlands, Luxembourg, Singapore and in the United States of America (and a lot more is coming…)
Extra Benefits & Perks
If you wish to work with us and you are outside European Union (good news…) we are a Tech Visa Company, We will help!
As a plus, we provide Health and Life Insurance
