About the Company:
The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the workplace.
About the Role:
This position is stationed in Yellowknife and relocation is required. The Information Technology (IT) Support Analyst serves as a main point of contact for WSCC employees, delivering essential infrastructure support and maintenance within the organization's Local Area Network (LAN) and Wide Area Network (WAN). This position ensures continuous access to technical support for workstations, shared resources, and essential software, promoting efficient and effective job performance for all WSCC employees. Support is provided in strict accordance with WSCC Information Technology (IT) policies and procedures.
Here are a few ways you will make a difference:
- Providing rapid support to all WSCC staff requiring technical support or assistance.
- Installing, servicing and maintaining critical IT infrastructure.
- Providing on-site technical support to all WSCC employees requiring hands-on technical assistance.
- Providing assistance and support to the Supervisor, IT Service Delivery.
- Developing and maintaining technical documentation.
What you bring to the role:
- A degree in Computer Science or Information Technology and 2 years of relevant experience.
- Microsoft Certified Desktop Service Technical credentials are an asset.
- Computer technology skills and the ability to review, troubleshoot and diagnose technical problems experienced by users.
- Verbal and written communication skills, and the ability to provide objective and active listening skills and respond in a helpful and responsive manner.
- Ability to answer technical questions as an expert, and to communicate current understanding of technical issues to other IT professionals, and stakeholders.
- Flexibility and willing to participate, support team decisions, and do an equal share of work.
What We Offer:
- The opportunity to positively impact the quality of life for workers across the NWT and Nunavut.
- A Northern Living Allowance of $3,700 for Yellowknife
- Relocation assistance.
- A superior benefits package and enrollment in the Public Service Pension Plan.
- Learning and development programs and funding dedicated to your career growth.
- Generous leave entitlements and a workplace culture that supports a healthy work-life balance.
- A culturally diverse workforce that embraces change and welcomes your lived experience.
- Federal and territorial tax incentives such as the NWT or Nunavut personal tax credits and the Northern Residents Tax Deductions.
If this sounds like a good fit for you, please forward your resume quoting competition number 25-06 NT to Careers@wscc.nt.ca.
Closing Date: February 16, 2025 @ 11:59PM MST
For more information, please visit Careers | WSCC | Workers' Safety and Compensation Commission.
