Head of IT Service Delivery in UNITED KINGDOM

Head of IT Service Delivery

We are working with a global organisation looking for an exceptionally talented Head of Technology Service Delivery.

This role is about ensuring strategic and operational effectiveness within the organisation with a drive for continuous improvement. Someone to bring a strategic vision for technology service delivery.

This means that 50% of the role is about service delivery, ITIL, etc. And the other 50% is almost a diplomat. Working with IT and business stakeholders, someone who can say no but also find common ground. This role expands the remit of service delivery towards customer success.

What we need:

• Exceptional experience in service delivery, including leading IT teams and implementing ITIL practices
• Strong business awareness. Someone who is commercially savvy
• Ideally, experience working in a global or federated organisation
• Proficiency in ITSM principles and practices ITIL based problem management
• Adept in the identification and mitigation of risks
• Strong appreciation of current and emerging tech and their impact on service delivery. Cloud services, cyber security and modern IT infrastructures

On offer is a decent base salary of circa £70k plus 100% remote with great benefits such as 32 days holiday, gym membership, a generous pension, etc.

If you fit the profile and would like to learn more, apply ASAP.