Senior Employee Relations Specialist in GERMANY

🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:

As an Employee Relations Specialist at Mews, you will play a pivotal role in ensuring every employee is treated with fairness, and respect, especially in difficult situations. You will be responsible for managing employee relations and ensuring compliance with local labor laws.

You care about employee well-being and you are eager to get involved in projects to improve our employee experience. You will collaborate with People Business Partners who have local knowledge, and work with the legal team to tackle complex employee relations cases and ensure compliance with local labor laws. Your mission: to cultivate a supportive and inclusive environment where every employee feels valued and cared for.

✅ Your mission, should you choose to accept it:

• Employee Relations Case Management: Oversee and manage global individual employee cases, ensuring timely and effective resolution. Provide support, coaching, and guidance to employees and managers throughout the process.
• Employee health: Manage long-term sickness cases in line with the Wet Verbetering Poortwachter steps (Sickness law Netherlands) and manage the relationship with the Arbo Provider in the Netherlands. Provide compassionate support to employees and managers throughout the process. Ensure compliance to local Health & Safety regulations.
• Policy Development and Implementation: Collaborate with People and legal teams to craft and update our policies. Ensure these policies are communicated effectively and embraced across Mews.
• Investigations and Resolutions: Lead thorough, unbiased, and impartial investigations into employee grievances, alleged breaches of code of conduct, and other type of company policy violations.
• Offer actionable recommendations and follow through to ensure resolution.
• Training and Development: Design and deliver engaging training programs on employee relations topics, from conflict resolution to performance management and legal compliance. Enjoy the creativity and autonomy to build trainings based on the needs you identify.
• Data Analysis and Reporting: Analyze employee relations trends and metrics. Provide insightful recommendations to enhance employee engagement and retention.
• Global Compliance Oversight: Stay ahead of the curve with labor laws and regulations across multiple countries. Adapt swiftly to new legal landscapes and provide expert guidance on international employee relations issues.

🤝️ You’ll be a great fit if you bring a few of the below with you:

• Deep knowledge about labor laws and regulations in several countries, with the agility to adapt to new legal territories.
• Ability to learn, and apply a critical lens to case management, also in countries that may be new to you. You know what questions to ask, and are comfortable balancing between legal requirements and desired business outcomes.
• Unwavering commitment to fairness, respect, and empathy in all employee interactions.
• Exceptional discretion and professionalism in handling sensitive information and dealing with sensitive matters. Integrity is essential.
• Stellar communication and interpersonal skills. Strong influencing skills. Ability to develop trusted partnerships within the People team and other stakeholders.
• Strong problem-solving and conflict resolution abilities. You are an expert at handling difficult conversations.
• You have relevant ER experience in Germany and at least in one other European country, ideally within a high volume, fast-paced environment.
• Experience dealing with some European works councils is helpful but not essential, and experience handling long-term sickness cases (Netherlands) is helpful.

🎉 What’s in it for you?

Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

• Participation in the Company shares program
• Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
• (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
• Flexible Benefits via the ThanksBen platform
• Unlimited paid holiday (no, this is not a typo)
• Wellness Wednesday's (once a month, the whole company enjoys a day where you can attend to your own well-being)
• Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
• Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
• Regular team events and socials

🤷🏻 Who is Mews?

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.