Job Description
The Associate Business Intelligence and Operations Support Specialist role is responsible for implementing innovative and efficient processes utilizing company tools to ensure smooth business operations and facilitate document organization, authoring, and workflow. This position provides exposure to the regulatory clinical document content, clinical document compendium for submission, documentation analysis, and data analytics. This role will assist with the development, testing, implementation, and support of small to medium complexity tools used for requesting and capturing data for metrics, system access, and dashboard presentations.
The Associate Business Operations Support Specialist will
- Learn about the Clinical Documentation compendium and provide tracking support
- Build integration and provide communication within Medical Writing Therapeutic Areas and Business Areas
- Provide integration, communication, and coordination with Medical Writing partners such as Clinical Sciences and Study Management, Regulatory Content Management, Monitoring Excellence, Study Initiation, and external FSP partners
- Liaises and collaborates with other functions such as BARDS, Data Management, IT to allow for the exchange of information and develop an understanding of upstream and downstream activities that may impact the medical writing tools and utilities.
- Provide support to MW Subject Matter Experts (SME) through tracking, metrics, database development, collection of information, and reporting
- Creates and maintains user guides and training material for appropriate applications
- Provide support for access to MW supporting systems via the internal service request process (e.g., authoring, and archival systems)
- Recommend and participate in general process improvements for all areas associated with the processes and touchpoints of her/his activity
- Support metric reporting through collection and reconciliation of data
- Make recommendations for process automation
- Provide training and mentoring as required
- Primary contact for customer support of tools developed by Medical Writing Business Operation.
In this role the Associate Business Operations Support Specialist must demonstrate the following skills
- Complete fluency in reading and writing American English
- High degree of organization and ability to manage multiple projects at any given time
- Analytical mindset. Strong critical thinking skills
- Adaptability to change or evolving processes. Growth mindset
- Solve complex problems associated with MW scope of work, involving ambiguous situations across departments and the need to develop new options to resolve
- Technical expertise in Microsoft Office
- Desirable Programming skills, preferably VBA and Python
- Project management skills.
- Awareness of pharmaceutical industry needs beyond clinical development
- Demonstrated ability to communicate opinions and new ideas
- Communication skills to coordinate seamlessly within MW and across other functions
- Manage - own time, work, and development
- Quality - produce high-quality and adhere to timelines
- Practice leading and empowerment
Degree in engineering, business administration, analytics, or related discipline with experience working in data analytics and innovation/process improvement strategies.
Additional Skills And Experience
- Attention to detail and commitment to excellence in all aspects of the work
- Ability to work under pressure and collaboratively with teams
- Excellent communication and interpersonal skills and ability to maintain a positive attitude under pressure.
- Please upload your CV in English.
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status
Project Temps (Fixed Term)
Relocation
VISA Sponsorship
Travel Requirements
Flexible Work Arrangements
Hybrid
Shift
Valid Driving License
Hazardous Material(s)
Job Posting End Date
12/4/2024
- A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID R322975
