Leading Social Gaming Company on the lookout for NOC Engineers
Form part of a well-established company with international operations
Join a new cross-cultural team
Salary: €45k - €70k EUROS (DOE)
Fully Remote Opportunity
NOC Engineer:
Key Responsibilities:
Monitor Systems & Networks: Proactively monitor servers, networks, and other critical infrastructure for performance, availability, and security issues using specialized monitoring tools.
Incident Response & Troubleshooting: Quickly identify, troubleshoot, and resolve network and system issues, ensuring minimal downtime. Escalate issues to relevant teams when necessary.
Maintain SLAs: Ensure that service levels are maintained in terms of availability, performance, and reliability by adhering to established SLAs and operational procedures.
Communication & Reporting: Collaborate with internal teams and provide clear and concise updates during incidents, ensuring stakeholders are informed of progress and resolution times. Prepare incident reports and system performance summaries.
Documentation: Maintain accurate documentation of network infrastructure, incidents, and issue resolution procedures. Contribute to knowledge base and create runbooks for commonly occurring issues.
Optimization & Continuous Improvement: Identify areas for improvement within monitoring systems and processes. Collaborate with teams to enhance infrastructure reliability and performance.
Automation & Scripting: Utilize automation tools and scripts to streamline monitoring, incident detection, and troubleshooting processes.
Collaboration: Work closely with DevOps, network, and security teams to ensure a seamless and secure IT environment.
Requirements:
3+ years of experience in a NOC or similar technical support role.
Solid understanding of network protocols (TCP/IP, DNS, DHCP, VPN, etc.) and troubleshooting techniques.
Experience with monitoring and ticketing systems such as Nagios, Zabbix, Grafana, or similar.
Strong problem-solving and critical thinking skills, with the ability to resolve issues under pressure.
Familiarity with cloud environments (AWS, Azure, or Google Cloud) and virtualization technologies (VMware, Hyper-V).
Scripting knowledge (Bash, Python, or PowerShell) is a plus.
Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
Willingness to work in shifts.
Preferred Qualifications:
Experience with automation and infrastructure-as-code (e.g., Ansible, Terraform) is a plus.
Certifications in network or cloud technologies (e.g., CCNA, AWS Certified Solutions Architect) would be an advantage.
