Manage global network services, ensure service quality, and coordinate incident management. Lead transition and knowledge transfer activities. Work with Architecture, Security, and ITSM teams.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
For one of my customers, we are looking for a Network & Security Service Delivery Manager
Location: Europe(100% remote)
Duration: 6 months(renewable)
Description:
We are looking for an experienced Global Network Services Delivery Manager to oversee the operational delivery of global network services in a complex multi-vendor environment.
Responsibilities
- Manage the day-to-day delivery of global network services.
- Ensure service quality, SLA achievement, and operational stability.
- Coordinate incident, problem, change, and major incident management.
- Manage key suppliers such as Nomios, Park Place, and other network providers.
- Monitor supplier performance, contractual commitments, and service delivery.
- Lead transition, reversibility, and knowledge transfer activities.
- Prepare operational governance meetings, KPIs, dashboards, and executive reports.
- Coordinate teams across LAN, WAN/SD-WAN, WiFi, Internet, Firewalls, Zscaler, DDI, and Remote Access.
- Work with Architecture, Security, Workplace, Infrastructure, and ITSM teams.
- Drive continuous improvement, automation, and operational efficiency.
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Required Profile
- 8+ years of experience in Network Operations, Infrastructure Services, or Service Delivery Management.
- Strong knowledge of network infrastructure, Cisco LAN/WAN, SD-WAN, Palo Alto, Zscaler, and network security.
- Good understanding of ITSM processes: Incident, Change, Problem, Request, Major Incident.
- Experience with ServiceNow or BMC Helix.
- Strong supplier management, contract management, governance, and reporting skills.
- Experience in large international and multi-supplier environments.
- Strong communication, coordination, analytical, and stakeholder management skills.
- Autonomous, structured, proactive, and able to challenge suppliers constructively.
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