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Product Associate (Payments) – Fintech Product & Technical Support

hfm • Cyprus
Visa Sponsorship Relocation
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AI Summary

Support the Payments Product Manager and cross-functional teams in enhancing payment flows, PSP integrations, and backlog management for seamless client deposit/withdrawal experiences. Write user stories, refine agile backlogs, and collaborate with engineering, compliance, and operations to improve fintech payment processes. Requires analytical skills, technical curiosity, and experience in fintech, banking, or analyst roles.

Key Highlights
Hands-on support for 30+ payment service provider (PSP) integrations and payment flow optimizations
Collaboration with engineering, QA, compliance, and operations to resolve payment issues and refine processes
Backlog management, documentation, and agile delivery using Jira and Confluence
Key Responsibilities
Write user stories and acceptance criteria for smaller changes to the Payments backlog
Support backlog preparation, refinement, and agile delivery, capturing decisions and following up on open questions
Maintain organized, up-to-date backlog and product documentation in Jira and Confluence
Support new PSP integrations, documenting payment flows, callbacks, transaction statuses, and error scenarios
Track integration progress, dependencies, and blockers through development, testing, and launch
Coordinate with payment providers, engineering, QA, payment operations, finance, and compliance to obtain missing information
Support payment issue investigations with engineering and payment operations, documenting findings
Identify gaps in existing payment flows and recommend improvements

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Technical Skills Required
Jira Confluence APIs
Benefits & Perks
Hybrid Work Model (2 days working from home)
Comprehensive Health Insurance
Visa Sponsorship and Relocation Assistance

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Nice to Have
Fluency in additional languages beyond English
Exposure to payments, fintech, banking, or brokerage
Familiarity with SQL
Experience with Postman
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field

Job Description

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.As we continue to expand, we are seeking a driven and strategic
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Job Overview
Posted Date Oct 15, 2026
Employment Type Full-time
Experience Level Mid-Senior level
Location Cyprus
Category Product Management
Company hfm
Mentioned Skills
jira confluence product manager sql postman

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