T

Support Trainer

talenthop • United State
Remote
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Fully remote role focused on training new hires, internal teams, and enterprise clients for a nonprofit fundraising platform. Responsible for conducting live training, maintaining LMS modules, and ensuring high competency standards across the support organization. Requires 2+ years of experience in Customer Support, Onboarding, or L&D within a SaaS environment with strong presentation skills.

Key Highlights
Fully remote position with a salary range of $60,000 to $70,000 USD annually.
Focus on new hire training, internal enablement, and enterprise client onboarding.
Requires experience with CRM systems, LMS platforms, and support ticketing software.
Key Responsibilities
Conduct live new hire training covering product features, workflows, and internal tools.
Collaborate with teams to ensure new hires meet competency standards before starting their roles.
Monitor learner progress to maintain a minimum 95% pass rate on certification and LMS courses.
Deliver regular internal trainings, product demonstrations, and feature walkthroughs.
Assist with enterprise client training sessions and multi-seat onboarding.
Support customer-facing webinars and address platform and CRM questions.
Maintain and update LMS training modules, materials, and quizzes.
Coordinate with Product Marketing to align training content with official messaging and use cases.
Develop training assessments to verify readiness for new feature or product releases.
Create and update Knowledge Base articles and training documentation.
Prepare support materials ahead of product rollouts according to pre-launch schedules.
Technical Skills Required
CRM systems LMS platforms Support ticketing software
Benefits & Perks
Fully remote work
21 days PTO, 8 holidays, 2 paid volunteer days, and 5+ sick days
Employer-sponsored health insurance (medical, dental, vision, life)
401(k) retirement plan with employer match up to 4%
Home office expense reimbursement and professional development up to $1,500
Eligibility for employee equity plan (stock options)

Job Description

This is a Fully Remote Job

About Our Client:

The organization operates a fundraising platform and donor management system designed to support nonprofit organizations. It addresses the challenge of enabling nonprofits to effectively raise funds and manage their supporter base. Since 2014, the program has powered over 100,000 global organizations to raise more than $4 billion in donations. With a fully distributed and diverse team across multiple states and countries, this program maintains a profitable and growing presence in the nonprofit technology space.

About the Opportunity:

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