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Senior Product Content Specialist (Legal Accounting Software Documentation)

talenthop • United State
Remote
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Develop and maintain comprehensive help systems and knowledge bases for a legal accounting software product, translating complex technical and accounting concepts into clear, user-friendly content. Collaborate with cross-functional teams to improve customer experience, product adoption, and documentation strategy while adhering to release schedules. Requires 3-4 years of technical writing experience and proficiency in SaaS, agile development, and documentation tools.

Key Highlights
Transform complex legal accounting software documentation into accessible, user-friendly content
Collaborate with Product, Support, Customer, Development, and UX teams to ensure accurate and effective documentation
Lead content strategy, maintain release schedules, and drive customer experience improvements
Key Responsibilities
Develop and maintain in-depth knowledge of the legal accounting product to create clear, engaging content for users
Write user-friendly articles, in-app communications, and knowledge base articles tailored to the target audience
Collaborate with Product, Support, Customer, Development, and UX teams to document software workflows accurately
Coordinate with writers and Support team members to ensure consistent and high-quality documentation
Lead regular meetings with product managers, provide status updates, and ensure accountability for deliverables
Adhere to release schedules and meet deadlines for content delivery
Contribute to help center strategy and content management discussions while following documentation style guides
Technical Skills Required
Technical Writing SaaS Documentation Agile Development
Benefits & Perks
Medical, dental, and vision insurance
401(k) plan with company match
Flexible working arrangements and paid time off

Job Description

This is a Fully Remote Job

About Our Client:

This organization operates within the legal accounting software industry, addressing the challenge of delivering clear, comprehensive instructional content for specialized financial software used in legal settings. It focuses on enhancing user understanding and confidence through well-structured help systems and knowledge bases.

About the Opportunity:

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