Systems Administrator

LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision

We are seeking a skilled and motivated Multi-System Administrator and telephony specialist to join our dynamic team. This role is integral in managing and optimizing our Zendesk instance and related cloud-based services to enhance operational efficiency and customer satisfaction.

Responsibilities{{:

• System Administration, maintenance, and optimization
• Oversee and manage the Zendesk instance across multiple brands, ensuring a scalable and standardized platform
• Monitor and optimize the performance of automation, triggers, and workflows, using performance data to identify and address pain points
• Managing the setup, configuration, and administration of telephony contact center platforms (AWS and Five9)
• Establish and maintain procedures consistent with company policies for efficient platform administration
• Administer additional cloud-based services, including Atlassian (Confluence, Jira, Atlas), Zapier, Front, Tableau, Slack, and Metabase
• Develop and manage automations such as triggers, rules, workflow processes, and chatbot mapping
• Automate workflows where possible
• Work closely with sales and operations teams to support internal needs
• Act as the primary technical contact for Zendesk, troubleshooting, and resolving performance issues
• Onboarding and offboarding employees from necessary systems.
  
  

Requirements

• Proven experience in managing and administering Zendesk and other cloud-based systems. (5+ years experience preferred)
• Strong understanding of CRM platforms, integrations, and automation
• Strong telephony experience and contact center solutions
• Excellent analytical and problem-solving skills
• Ability to collaborate effectively with cross-functional teams
• Experience in developing strategic initiatives and process improvements
• Strong communication and interpersonal skills
• Zendesk Support Administrator certification preferred with knowledge of other cloud-based services, including Atlassian (Confluence, Jira, Atlas), Zapier, Front, Tableau, Slack, and Metabase
  
  

Benefits

• Fully remote position{{: Work remotely from anywhere you want
• 10-12 hrly USD