S

Technical Support Engineer

savvymoney • United State
Remote
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AI Summary

Own partner-reported production issues end-to-end, diagnosing and resolving problems across integrations. Investigate across the stack, including logs, APIs, and databases, while keeping partners informed. Requires 3+ years in technical support for SaaS products with strong SQL and REST API troubleshooting skills.

Key Highlights
Owns partner-reported production issues from triage to resolution.
Investigates technical problems across application logs, API traffic, and database queries.
Requires strong communication skills and experience with consumer lending and deposit banking.
Key Responsibilities
Own partner-reported production issues end to end: triage, diagnose root cause, resolve or escalate, and communicate status until the issue is closed.
Investigate across the stack - application logs, API traffic, database queries, and partner-side integrations spanning lending and deposit workflows.
Keep partners informed with clear, timely written updates, and meet defined response and resolution targets.
Monitor live integrations to catch problems before partners report them, and tune alerts and dashboards to reduce noise.
Partner with Engineering and Product on issues requiring code or product changes: write reproducible bug reports and follow them to resolution.
Turn recurring issues into permanent fixes - runbooks, knowledge base articles, automation, or monitoring improvements and surface underlying product gaps.

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Technical Skills Required
REST APIs SQL Log analysis
Benefits & Perks
Annual Bonus potential
Equity Compensation Package
Flexible Time Off (FTO)
Medical, Dental, Vision – 100% premium paid for employee
Disability/Life Insurance
Opportunity for learning and career growth
Reimbursement for remote work setup
Monthly stipend for phone and internet
Team building events, culture activities, all hands events
Paid time off to volunteer and serve the community
Half day Fridays
401k matching contribution

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Nice to Have
Experience supporting integrations with digital banking platforms or core processors
Familiarity with AWS or a comparable cloud platform.
Troubleshooting experience with SAML SSO and TLS/SSL certificates.
Testing and troubleshooting web and mobile applications.
Experience with Jira Service Management or a similar ticketing platform.
Scripting (Python or similar) for support automation.
Bachelor's degree in Computer Science or a related technical field.

Job Description

Technical Support Engineer (Dublin, CA or East Coast)

**Candidates must be legally authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future.

About SavvyMoney

SavvyMoney is a leading San Francisco East Bay fintech company. We provide integrated credit score and personal finance solutions to over 1,600 + bank and credit union partners nationally. The SavvyMoney solutions integrate with more than 43 digital banking platforms.

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Job Overview
Posted Date Oct 05, 2026
Employment Type Full-time
Experience Level Associate
Location United State
Category Networking
Company savvymoney
Mentioned Skills
python ssl saas saml san aws cloud jira sql

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