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IT Support Specialist (Mac/Google Workspace)

Fullbay • United State
Remote
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AI Summary

Fullbay is seeking an IT Support Specialist to serve as the primary IT contact for a 200-person hybrid/remote team, provisioning hardware, managing access, and resolving issues in a Mac-majority environment. This role involves building scalable support systems from the ground up, including ticketing workflows, onboarding/offboarding processes, asset inventory, documentation, and security hygiene. The ideal candidate has 4+ years of hands-on IT support experience, strong macOS and Google Workspace administration skills, and thrives in a fully remote, independent environment.

Key Highlights
First IT hire building the IT and security function from scratch
Support a Mac-majority environment with Google Workspace and Microsoft 365
Own user lifecycle, ticketing, documentation, and security hygiene
Fully remote role with no local IT team or walk-up desk

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Key Responsibilities
Serve as the primary point of contact for employee IT support across a Mac-majority environment, provisioning and troubleshooting hardware, software, and account access
Administer and support Google Workspace as the core identity and productivity platform, alongside a Microsoft 365 tenant
Manage user lifecycle tasks: onboarding, offboarding, access provisioning/deprovisioning, and license management across the application portfolio
Triage, document, and resolve support requests, and help design and maintain the ticketing/workflow process used to track them
Build and maintain IT documentation: runbooks, SOPs, an asset inventory, and onboarding/offboarding checklists
Perform basic security hygiene tasks, including endpoint management, MFA enforcement, and access reviews
Identify recurring issues and propose process or tooling improvements
Support vendor-facing tasks, such as coordinating with SaaS vendors on account or licensing issues, as part of application governance
Manage hardware procurement, imaging, shipping, and returns for a fully remote workforce, including tracking assets through their lifecycle
Maintain and enforce endpoint management/MDM policies (e.g., Jamf, Kandji, or similar) across company devices
Support SSO configuration and troubleshooting for employees accessing SaaS applications
Monitor and respond to basic security alerts, escalating as needed to appropriate stakeholders
Conduct periodic access reviews and license audits across the application portfolio to identify unused or redundant accounts
Assist with compliance-related documentation and evidence gathering (e.g., for SOC 2 or similar frameworks)
Track and report on support metrics (ticket volume, resolution time, recurring issue categories) to inform process improvements
Coordinate device and software patching/update cycles to maintain a consistent security baseline
Technical Skills Required
macOS support Google Workspace administration IT support

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Nice to Have
Experience administering a Microsoft 365 tenant alongside Google Workspace
Exposure to basic endpoint management/MDM tooling (Jamf, Kandji, Intune, or similar)
Familiarity with MFA/SSO implementation and enforcement (Okta, Google SSO, Duo, etc.)
Experience supporting SaaS application governance – vendor management, license audits, access reviews across a large application portfolio (50+ apps)
Some exposure to compliance or security frameworks (SOC 2, ISO 27001, or similar)
Experience at a company that runs parallel/legacy and current product platforms, or otherwise supporting users through a system migration
Relevant certifications (CompTIA A+, Google Workspace Administrator, Microsoft 365 Certified, etc.)
Prior experience at a PE-owned or newly-scaling company, where IT/security functions were being built rather than inherited fully-formed

Job Description

At Fullbay, our mission is simple — to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with technology that helps them run smarter and more efficiently. As an AI-First company, we invite artificial intelligence to eliminate friction, spark innovation, and drive efficiencies in every conversation— for our teams and our customers. Fullbay is the number one cloud-based shop management software for commercial repair shops and is growing fast. This is an exciting opportunity to join a high-performing team and help shape the next phase of growth for the company.
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Job Overview
Posted Date Oct 03, 2026
Employment Type Full-time
Experience Level Not Applicable
Location United State
Category Networking
Company Fullbay
Mentioned Skills
artificial intelligence ai a+ saas cloud spark

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