C

Product Support Engineer

cartesia • Greater Bengaluru Area
Visa Sponsorship
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AI Summary

Serve as the primary technical point of contact for customers to resolve complex platform issues. Collaborate with engineering and product teams to triage bugs and influence the product roadmap. Requires 2-8 years of experience in technical support or forward-deployed engineering with API expertise.

Key Highlights
Provide white-glove technical support across multiple messaging platforms
Troubleshoot full-stack issues including API errors, model behavior, and latency
Build internal tooling and automation to streamline operational gaps
Key Responsibilities
Serve as the primary point of contact for support inbound from Slack, Pylon, WhatsApp, and other platforms.
Diagnose and resolve complex technical issues for customers efficiently.
Reproduce customer issues, perform first-pass triage, and write clear bug reports.
Troubleshoot API errors, model behavior, latency/reliability issues, and partner integrations.
Provide feedback on features and spot edge cases to influence the product roadmap.
Document solutions in runbooks and contribute to customer-facing documentation.
Identify recurring high-friction issues and build proactive solutions.
Ship tooling and automations to close operational gaps.

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Technical Skills Required
API SDK Technical Troubleshooting
Benefits & Perks
Competitive base salary
Equity package
Medical, dental, and vision insurance
9 weeks paternity & 12 weeks maternity leave
401(k)
Commuter Allowance
Flexible PTO
Daily meals & snacks

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Nice to Have
Scripting experience in Python, JavaScript/TypeScript
Experience in fast-moving startup environments
Interest in tinkering with new features and debugging edge cases

Job Description

Our mission is to architect AI that learns from and interacts with the world like humans do.We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences.
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Job Overview
Posted Date Oct 03, 2026
Employment Type Full-time
Experience Level Not Applicable
Location Greater Bengaluru Area
Category Programming
Company cartesia
Mentioned Skills
javascript python typescript ai san slack

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