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Senior Business Analyst – Airline Loyalty Programme

cinergie digital • United Arab Emirates
Visa Sponsorship
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Own requirements and delivery for an airline loyalty programme running on the iLoyal platform, translating business needs into clear, testable deliverables. Coordinate vendors and internal IT, map processes, and lead UAT and end-to-end testing cycles. Requires hands-on iLoyal experience, SQL, and API testing skills with 5–8 years of business analysis background.

Key Highlights
Functional owner of the iLoyal loyalty management platform including configuration, enhancements, and integrations
Lead requirements gathering, BRDs, user stories, and acceptance criteria with business stakeholders
Plan and run UAT and end-to-end test cycles with defect triage alongside vendors and internal teams
Define business scope and evaluation criteria for RFI/RFP processes and manage day-to-day vendor interaction
Validate data and integrations hands-on using SQL queries and API calls via Postman or SoapUI
Key Responsibilities
Lead requirements gathering and analysis with business stakeholders and produce BRDs, user stories, and acceptance criteria
Act as functional owner of the iLoyal platform for configuration, enhancements, integrations, and member journeys
Map current and target-state processes using use case diagrams, data flow diagrams, and swimlanes
Plan and run UAT and end-to-end test cycles, including defect triage with vendors and internal teams
Define business scope and evaluation criteria for RFI/RFP processes and manage day-to-day vendor interaction
Own IT support issues raised by the business through to resolution with internal IT and vendors
Validate data and integrations hands-on with SQL queries and API calls via Postman or SoapUI
Technical Skills Required
iLoyal loyalty management platform SQL API testing (Postman/SoapUI)
Benefits & Perks
Work visa
Air tickets
Medical insurance
Gratuity
Paid time off

Job Description

About the job

Location: Dubai, UAE (Client Site)Salary: AED 15,000 – AED 18,000 / monthBenefits: Work visa, air tickets, medical insurance, gratuity, paid time offExperience: 5–8 years of relevant experienceReference: FZ-AE-525

Cinergie Digital is hiring a Senior Business Analyst to own requirements and delivery for an airline loyalty programme running on the iLoyal loyalty management platform. You will turn business needs into clear, testable deliverables, coordinate vendors and internal IT, and carry change from scope definition through UAT and production support.

Key Responsibilities

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