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Senior Business Analyst – Airline Loyalty (iLoyal)

cinergie digital • United Arab Emirates
Visa Sponsorship
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Senior Business Analyst to own requirements and delivery for an airline loyalty programme on the iLoyal platform. Lead requirements gathering, process mapping, UAT, and vendor coordination. Requires 5–8 years of BA experience, hands-on iLoyal expertise, and onsite work in Dubai.

Key Highlights
Mandatory hands-on experience with iLoyal loyalty management platform
Own requirements, UAT, and vendor coordination for airline loyalty programme
Onsite role in Dubai, UAE with visa, air tickets, and medical insurance
Salary AED 15,000 – AED 18,000 per month
Key Responsibilities
Lead requirements gathering and analysis with business stakeholders and produce BRDs, user stories, and acceptance criteria.
Act as functional owner of the iLoyal platform, managing configuration, enhancements, integrations, and member journeys.
Map current and target-state processes using use case diagrams, data flow diagrams, and swimlanes.
Plan and run UAT and end-to-end test cycles, including defect triage with vendors and internal teams.
Define business scope and evaluation criteria for RFI/RFP processes and manage day-to-day vendor interaction.
Own IT support issues raised by the business through to resolution with internal IT and vendors.
Validate data and integrations hands-on with SQL queries and API calls via Postman or SoapUI.
Technical Skills Required
iLoyal Business Analysis SQL
Benefits & Perks
Work visa
Air tickets
Medical insurance
Gratuity
Paid time off

Job Description

Location: Dubai, UAE (Client Site)

Salary: AED 15,000 – AED 18,000 / month

Benefits: Work visa, air tickets, medical insurance, gratuity, paid time off

Experience: 5–8 years of relevant experience

Reference: FZ-AE-525

Cinergie Digital is hiring a Senior Business Analyst to own requirements and delivery for an airline loyalty programme running on the iLoyal loyalty management platform. You will turn business needs into clear, testable deliverables, coordinate vendors and internal IT, and carry change from scope definition through UAT and production support.

Key Responsibilities

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