A

Customer Support Specialist (iOS Applications)

air apps • Greater Rome Metropolitan Area
Relocation
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AI Summary

Act as the voice of Air Apps for our global customer base, ensuring high-quality and consistent user experience across our iOS applications. Collaborate with engineering and marketing teams to report issues, share insights, and contribute to continuous product improvement. Requires 3+ years of customer support experience, proficiency in English, and strong technical troubleshooting skills.

Key Highlights
Fully onsite position in Lisbon, Portugal with relocation support available
Act as the voice of Air Apps for global customers across multiple channels
Collaborate with engineering and marketing teams to improve user experience
Key Responsibilities
Support global customers across multiple channels, including Zendesk, social media, and other communication platforms
Communicate with users in a friendly, professional, and human-centered way, representing the company’s voice
Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions
Escalate bugs and product issues with clear documentation and actionable insights
Generate and manage reports on customer experience metrics and satisfaction levels
Monitor trends and recurring issues to inform product and customer experience improvements
Contribute to customer experience strategies and initiatives that elevate service quality
Collaborate cross-functionally with engineering and marketing teams to improve the end-to-end user experience
Create and maintain documentation, knowledge base articles, and internal processes
Manage multiple projects and priorities effectively in a dynamic environment

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Technical Skills Required
Zendesk iOS Technical Troubleshooting
Benefits & Perks
Annual Bonus
Top-tier Health and Life Insurance
Transportation Budget
Coverflex benefits package
Pension Fund
Urban Sports Club membership
Meals 100% free at the hub
Apple hardware ecosystem for work

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Nice to Have
Additional languages
Experience with documentation and cross-team coordination
Bachelor’s degree in a relevant field or equivalent practical experience

Job Description

At Air Apps, we believe in thinking bigger and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2018 and now with offices in both Lisbon and San Francisco we’ve remained self-funded while reaching over 100 million downloads worldwide.
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Job Overview
Posted Date Sep 28, 2026
Employment Type Full-time
Experience Level Not Applicable
Location Greater Rome Metropolitan Area
Category Programming
Company air apps
Mentioned Skills
ai ios san

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