Senior ServiceNow Data Business Analyst

Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 6-8 years.

Hybrid: 2 days Work from Home 3 days Work from Office

Your Profile & DNA:

We are looking for an experienced Data Business Analyst with strong expertise in ServiceNow data and platform products, including CMDB, APM, CSDM, Platform Analytics, and ITOM.

The ideal candidate will act as a bridge between business requirements, data strategy, and ServiceNow capabilities, while ensuring solutions follow ServiceNow Out-of-the-Box (OOTB) best practices.

Roles & Responsibilities

• Analyse business needs and translate them into ServiceNow data and platform requirements
• Work with stakeholders to understand business challenges, objectives, and future needs
• Contribute to defining the organization's ServiceNow data vision and roadmap
• Advise stakeholders on ServiceNow OOTB capabilities and best practices
• Challenge requirements and guide teams toward standard ServiceNow solutions

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• Identify opportunities to maximize the value of ServiceNow modules
• Contribute to data models, processes, governance, and ServiceNow strategy
• Facilitate workshops, requirements sessions, and vision-setting discussions
• Collaborate with ServiceNow architects, developers, product owners, and business stakeholders
• Document requirements, processes, use cases, and functional specifications
• Support prioritization and decision-making around ServiceNow capabilities

Qualification & Experience

• A Bachelor's or Master's Degree or equivalent.
• Proven experience as a ServiceNow Business Analyst
• Strong understanding of ServiceNow data structures and platform capabilities
• Experience with CMDB, APM, CSDM, Platform Analytics, and ITOM
• Strong knowledge of ServiceNow OOTB functionality
• Ability to translate business requirements into practical ServiceNow solutions
• Strong consulting, analytical, and stakeholder-management skills

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• Excellent communication and workshop facilitation abilities
• Ability to connect business strategy, data, and ServiceNow technology
• Stay up to date with ServiceNow innovations, releases, and emerging capabilities
• Identify relevant innovations and communicate their potential business value
• Educate business stakeholders on new ServiceNow functionality
• Support adoption of new platform capabilities
• Bring experience and best practices gained from previous ServiceNow implementations
• Help the organization continuously improve its use of the ServiceNow platform

Required ServiceNow Expertise

Strong demonstrable experience with:

• CMDB – Configuration Management Database
• APM – Application Portfolio Management
• CSDM – Common Service Data Model
• Platform Analytics

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• ITOM – IT Operations Management

What do we offer?

If your profile matches the job requirement and you are interested to be presented to our clients, then please apply and don’t forget to attach your updated CV in line with the JD!

This position is for 1 year with possibility of extension. We offer competitive Gross Salary in line with the market standard.

Besides that, we offer following benefits, such as:

• 20 days of holiday per year
• Encourage Personal Development - Certification (Certification Charges reimbursed)
• Income Tax Return Filing
• We provide Visa Sponsorship for Candidate & Dependants
• Possibility of bonus

Who we are:

A2G Consulting also known as "A2G Technologies" is one of the fastest growing staffing companies in North Brabant region, Netherlands. We cater to Asia and Europe market focusing on high tech & non-high-tech clientele; headquartered in Eindhoven, Netherlands with a branch office in India (Bangalore & Pune) & Dubai. We successfully find a candidate and ensure that they get opportunities in line with their aspirations. We offer visa sponsorship for local & international candidates for career-enhancing opportunities. We strongly believe in equal opportunities and hence have a pool of resources with diversified ethnicity.

You will be deployed and work at one of our client sites.