Provide technical support for enterprise end users via phone, chat, and email. Troubleshoot Windows, macOS, hardware, software, and network issues while managing tickets in ServiceNow or JIRA. Requires 2+ years of enterprise desktop support experience with Active Directory, Microsoft 365, and antivirus solutions.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Position: IT Client Support Technician
Location: Arizona (Candidates must currently reside in Arizona)
Duration: 6-Month Contract
Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM MST
Work Arrangement: First week onsite for training, then fully remote
Visa/Sponsorship: Candidates requiring sponsorship are not eligible for this position.
Key Responsibilities
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- Provide technical support via phone, chat, and email for enterprise end users.
- Troubleshoot Windows, macOS, hardware, software, and local network issues.
- Install, configure, and support Windows PCs, Apple devices, and mobile devices.
- Manage incidents using IT ticketing systems such as ServiceNow or JIRA.
- Support Active Directory, Microsoft 365, antivirus solutions, virtual desktops, and SaaS applications.
- Create technical documentation and knowledge base articles.
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Required Qualifications
- Minimum 2 years of enterprise desktop support experience.
- Hands-on experience supporting Windows/Microsoft 365 and macOS/Apple environments.
- Experience with Active Directory, Office 365, ServiceNow/JIRA, antivirus platforms, virtual desktops, and SaaS applications.
- High School Diploma or GED required.
- CompTIA A+, MCDST, MCSE, MCP, or similar certifications are a plus.
- Excellent troubleshooting, communication, and customer service skills.
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